Question 1

What shipping address?...

Accepted Answer

DON'T FORGET TO DOUBLE CHECK THE SHIPPING ADDRESS! Shipping labels are automatically printed using the shipping address you have registered with us, so be sure to check your address before placing your order. * If you want to send your gift order directly to the recipient, please edit the "ship to address" before completing your purchase.
If your order is delivered to the wrong, or an incomplete address, you'll need to pay any fees associated with re-shipping it to you.

Question 2

What if I'm allergic to an ingredient in your product...but I must have it anyway?

Accepted Answer

PERSONALIZATION: If you have allergies or sensitivities, we are happy to work with you to provide a formula that works for you. Feel free to send us an email (info@cbd-naturals.com) with your request. If you would like us to call you, please include your contact info. 🤗

Question 3

I have a shop/store that I would love to carry your products in...

Accepted Answer

We ARE accepting wholesale accounts at this time. Please email us (info@cbd-naturals.com) to discuss all available options.

Question 4

I need help with my custom order

Accepted Answer

MESSAGE ME WITH QUESTIONS!: Custom order requests and questions are always welcome, so please don't hesitate to message us here on the site or email (info@cbd-naturals.com). We're happy to answer questions and will customize your gift set or assist with product choices.

Question 5

What happens if my products are damaged during shipping?

Accepted Answer

Luckily, we have yet to have any of our packages be received with broken/damaged items during transit. This is due to the high level of care in our packaging of your items. While our goal is to have zero damaged shipments, we do know that breakage may happen from time to time. In the rare event that 1 or more of your items arrive broken, the good news is, your package has shipping insurance!! Please take a picture of the box as you received it along with the shipping label, as well as a pic of the broken item inside the box with packaging, then just email those pics to info@cbd-naturals.com and we will send a replacement out to you within 3 business days or sooner.

Question 6

I need to change my order....

Accepted Answer

NEED TO AMEND OR CANCEL YOUR ORDER?: Contact us via email (info@cbd-naturals.com) no later than 24 hours after placing your order. After this time, your order is already being customized so we may not able to cancel it for you.

Question 7

What are your payment options?

Accepted Answer

CBD Naturals wants to make your shopping experience as fun and exciting as we can...that includes making it easy for you to check out. Payment methods accepted from all of our awesome e-commerce customers are VISA, Master Card, Discover and American Express. If we meet here locally at a craft show, a home party or just down at the lake, we will also totally accept your good ol greenbacks! 😁

Question 8

What is a Comedogenic Rating?

Accepted Answer

You'll notice me talking about the "Comedogenic Rating" that all oils have. Comedogenic simply means the ability for the oil to clog your pores. Ratings start at 0 and go through 5. The higher the number, the higher chance you have of the oil clogging your pores. Using a non-comedogenic oil means that oil will not clog your pores. Acne and oily prone skin types should be using oils that have a 0-1 rating, anything higher and you may run the risk of clogged pores and more breakouts. Normal/combo skin types should be able to use oils with ratings of 2-3 and dry/mature skin type should be able to use oils with ratings up to a 3. When discussing products for your face and neck, these ratings seem to matter a bit more, however listen to your skin, it's your largest organ...feed it what it loves!
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**Keep in mind, these are ratings, not hard and fast laws! Everyone's skin will react differently. Some people can use ingredients with 4's and not have an issue at all (my faves have always been 4's and 5's!). Whatever you do, don't just use products because they're popular or because they were free...stick to what it loves! :)

FREQUENTLY ASKED
QUESTIONS

What shipping address?...

What if I'm allergic to an ingredient in your product...but I must have it anyway?

I have a shop/store that I would love to carry your products in...

I need help with my custom order

What happens if my products are damaged during shipping?

I need to change my order....

What are your payment options?

What is a Comedogenic Rating?

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FREQUENTLY ASKED QUESTIONS

What shipping address?...

What if I'm allergic to an ingredient in your product...but I must have it anyway?

I have a shop/store that I would love to carry your products in...

I need help with my custom order

What happens if my products are damaged during shipping?

I need to change my order....

What are your payment options?

What is a Comedogenic Rating?

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Follow us on Instagram

FREQUENTLY ASKED
QUESTIONS